How to Structure a Mentorship Program
If you’re looking to engage your employees in a meaningful and rewarding way, here’s how to structure a mentorship program for your organization.
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How to Increase Accountability in the Workplace
A culture of workplace accountability means that employees feel directly responsible for the work they produce and share ownership in eventual outcomes. Maintaining a strong sense of accountability among employees doesn’t only keep morale and a sense of purpose high; it also empowers workers, increases trust, and ultimately produces better work. Here’s a useful guide…
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Top Customer Service Training Ideas
Every single employee in your organization represents your brand and is responsible for how customers perceive it on a daily basis. This means that every interaction, whether it’s over the phone, by email, or through social media, plays a crucial role in shaping the overall image of your company. It’s essential to make sure your…
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How to Conduct an Effective Training Needs Assessment
The most highly functioning organizations achieve their success because their employees are skilled and confident in the work they’re hired to do. So how can you ensure your employees are meeting the requirements of their job descriptions? A Training Needs Assessment (TNA) is a great place to start. Here are some tips on how to…
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Innovative Leadership Training Topics For 2019
The business landscape is continually changing with thousands of new start-ups forming every year. Some of these disruptors, like Airbnb or Lyft, are entirely transforming their industries. Things are just as volatile in the workplace, with companies continuously reinventing themselves to keep pace with this recent speed of transformation. There has never been a more…
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Essential Coaching Skills For Managers & Supervisors
Discover the essential coaching skills for managers and supervisors along with some strategies you can use to put these skills to use effectively for your team.