What Is the Platinum Rule and How Can Leaders Apply It?
Leaders applying the platinum rule in their daily operations can see notable increases in productivity and happiness amongst their team. So, what exactly is it?
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8 Tips to Teach Employees to Love and Respect Customers
Have you ever heard the phrase “the customer is always right”? There’s been a lot of discussion of this attitude in recent years and how it has been abused by certain groups of people looking to exploit businesses for everything they can get. Conversely, espousing good customer service, solving problems, and generally respecting customers as human beings…
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5 Alternatives to Zoom Meetings for Remote Business Training
In the past, training your employees has been a relatively simple matter. Once you identified an opportunity, you could bring your employee to a trainer, or vice versa. Today, two years deep into a global pandemic, more and more employees work remotely. Even those who are not may find that training is difficult when a…
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8 Activities to Improve Communication Skills in the Workplace
Regardless of your work setup – whether it be in the office, hybrid, or even remote – you need effective communication skills. No one works in complete isolation. Even freelancers and the self-employed need communication skills to work with clients, bosses, and team members. Communication makes the business world go ’round. As such, it’s of…
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The Benefits of Business Etiquette Training for a Modern Workforce
Whether it’s as large as a nation or as small as a sports team, every group of people has its own culture. This culture includes social customs and behaviors that individuals and groups are expected to follow. Most of these behaviors fall into the category known as etiquette. Businesses are no different. Business etiquette is…
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Top Soft Skills Needed for Remote Work
Soft skills, or interpersonal skills, encompass skills such as creativity, adaptability, teamwork, communication, decision-making, and more. Having strong soft skills helps individuals clearly share their ideas, resolve conflicts peacefully, and work together comfortably in diverse teams. These skills are important in any workplace setting, but when paired with remote work, they become invaluable. HRDQ’s extensive…