In a recent post, we took a deep dive into the six leadership styles proposed by Daniel Goleman. While many people assume that each individual will have their own fixed leadership style, this actually isn’t the case. In fact, contrary to popular belief, leadership skills are something you can learn over time rather than a trait…
Did you know that 78% of consumers say that multiple bad customer service experiences with a company would lead them to switch to a competitor? Regardless of how stellar the product or service your offering is, there is little question that your business will suffer if you are offering sub-par customer service. You’ve likely had a…
U.S. businesses lose one trillion dollars due to voluntary employee turnover every year. As you likely know, the cost of hiring a new employee is significantly higher than retaining an existing worker. According to conservative estimates, it costs one-half to two times an employee’s annual salary to replace them. There are many different ways that you…
When you implement a training program in your workplace, you are working to improve the knowledge and skills of your team in a way that helps boost both their abilities and confidence. However, anyone who has participated in or overseen training programs will know that the efficacy of employee training programs can range widely. Understanding the…
Have you ever heard it said that “if you want something done, ask a busy person“? This quote from Benjamin Franklin highlights something truly fascinating about time management – the more you have on your plate, the more efficiently you will check tasks off your list. If you end the workday every day with tasks…
There have been numerous theories developed by researchers to explain human motivation. However, while it’s simple enough to understand what motivation is (a force that helps to jumpstart, maintain, and guide behavior oriented toward a goal), it can be more challenging to pinpoint what leads to motivation in the first place. One of the best-known theories of…
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